#53802
Mentioned in 1 episodes
Lean Solutions
How Companies and Customers Can Create Value and Wealth Together
Book • 2005
In 'Lean Solutions', James Womack and Daniel Jones extend their work on lean production to the realm of consumption.
The book addresses the disconnect between producers and consumers by showing how companies can see consumption as a process—a series of linked goods and services that must occur seamlessly.
It provides examples from various industries, such as Fujitsu and Tesco, demonstrating how applying lean consumption principles can lead to greater customer satisfaction, reduced waste, and increased profitability for companies.
The authors emphasize the importance of understanding the consumer's gemba (the path they follow to solve their problems) and eliminating unnecessary steps to achieve a more efficient and satisfying consumption process.
The book addresses the disconnect between producers and consumers by showing how companies can see consumption as a process—a series of linked goods and services that must occur seamlessly.
It provides examples from various industries, such as Fujitsu and Tesco, demonstrating how applying lean consumption principles can lead to greater customer satisfaction, reduced waste, and increased profitability for companies.
The authors emphasize the importance of understanding the consumer's gemba (the path they follow to solve their problems) and eliminating unnecessary steps to achieve a more efficient and satisfying consumption process.
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Mentioned in 1 episodes
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Brandon
Samer Hakoura: Ashtead Group $AHT Deep Dive
