In this episode, Mary Conquest speaks with Jake Mazulewicz, a former firefighter, EMT and paratrooper, who is now a Human Reliability consultant and author. Jake translates ideas from Human and Organizational Performance (HOP) and High Reliability Organizations (HRO) into clear, practical actions EHS professionals can use on the job.

He explains why incidents rarely have a single root cause and shows you how to learn from accidents without blame, strengthen team performance, and build resilience so mistakes don’t disable operations. Jake shares many helpful safety enhancement ideas including balancing control-based and learning-based approaches, active vs latent errors, and separating the error from its consequence.

Jake also tackles myths about psychological safety, outlines different review types, and highlights classic defenses - which have been keeping workers safe for decades. This interview is packed with actionable steps you can implement immediately.

Jake’s company: JMA Human Reliability Strategies

Jake’s book: Seven Practical Steps: How to Build Reliability, Safety, and Trust in Technical Teams

Jake Mazulewicz on LinkedIn: Jake Mazulewicz, Ph.D. | LinkedIn

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