#19042
Mentioned in 2 episodes

The 8 Laws of Customer-Focused Leadership

The New Rules for Building A Business Around Today’s Customer
Book •
Author
Blake Morgan

Mentioned by

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 Blake Morgan

Mentioned in 2 episodes

Mentioned as the latest book by
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Blake Morgan
, focusing on building businesses around today's customer.
CX and AI Transformation at The Hershey Company
Mentioned by
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Blake Morgan
 as her new book on customer-focused leadership.
Why Most AI in CX Is Missing the Mark—and What Comes Next

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